Travel information Novella Balcony Apartment

Below you will find all the information you need for your stay at Novella Balcony Apartment.

Check-in

Check-in is at our reception desk at Novella House on Via Porcellana 53, it is just opposite your apartment. After check-in one of our staff will accompany you to Apartment Balcony.

Because we are not a hotel, we do not have a 24 hour reception desk. That is why we ask you to let us know your approximate time of arrival beforehand. That way we will make sure our staff is available to check you in immediately.

Check-in can be arranged anytime between 3 p.m. and 7 p.m. If you arrive in Florence before check-in you can come to our reception in Via del Porcellana 53 and leave your luggage until your accommodation is ready for entry.

Please note: we ask that payment be made at the time of check-in in euro. We do not accept credit cards.

Check-out

The apartment must be available for cleaning by 11 a.m. the day of departure. In the event you wish to stay after check-out time, the following supplement will be charged:

  • €50 if the apartment is left between 11 a.m. and 12 a.m.
  • the cost of a night if you leave after 12 a.m.

However, this full payment of one night does not give client the right to stay the entire night.

You can leave your luggage in our storage room at Novella House until 7 p.m. the day of departure.

How to reach us

From the Airport

To reach Novella House from the airport guests can take a taxi (roughly € 25).
Otherwise there is a bus VolaBus that runs between the airport and SMN train station. The bus leaves the airport every 30 minutes. R/T tickets are € 10. One way tickets are € 6. From the train station follow the directions below.

From the Station Santa Maria Novella

Novella House is 5 minutes on foot from the train station. Leave the station through the right hand door (trains at your back). Cross the piazza and take Via S.Caterina da Siena (street on your right). After a few meters turn left onto Via della Scala. Via del Porcellana is the third street on the right. We are at number 53 on the right hand side of the street.

By Car

Being that Novella House and Novella Balcony Apartment are located in the ZTL (resident parking and driving area) of the center which is monitored by cameras, travellers arriving by car must go to one of the designated parking lots in the area. These lots will communicate the license plate to authorities so that tickets will not be issued.
We are affiliated with Garage Excelsior. It is located 300 meters from Novella House and 200 meters from Novella Balcony.
Guests have 3 hours from driving under the cameras in the ZTL zone to reaching the garage.

Note: everytime guests enter the ZTL zone they must comunicate this to the parking attendant at the garage so that he or she may send the license plate number to the authorities so that a ticket will NOT be issued.

Map

Address: Via Benedetta, 3 – 50123 Florence

Garage Details

GARAGE EXCELSIOR: Via del Palazzuolo, 94, +39 055 215100

Cost: € 20 per day for a 24 hour stay; € 30 per day for a mini-van (ZTL tax: € 2)

It is not necessary to book your car in advance, as the garage always keeps spaces for our guests.

Just stop by Novella House to check-in and leave baggage. Our staff will then direct you to the garage.

There is also a parking area 400 meters from Novella House on Via Ognissanti 74 where guests can leave their car. It is near the police station and it is monitored by cameras. The cost is € 15 for 24 hours (ZTL tax is € 2).

Here you must book in advance. Once you have checked in, we will call the parking attendant to let them know you will be arriving immediately.

Our contact information

NOVELLA HOUSE
Via del Porcellana, 53 – Florence 50123
Cell: +39 3333570411
Tel: +39 055214785 (hours 9 a.m. to 7 p.m.)
www.novellahouse.it
novellahouse@gmail.com

We are happy to help our guests book museum tickets and tours of the city. We are always happy to supply any information that might help in your vacation planning to our area. Do not hesitate to contact us with your requests.

Please remember to let us know beforehand, your approximate arrival time.
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